Servicenow Online Training Institute in Ameerpet Hyderabad

Servicenow Online Training Institute in Ameerpet Hyderabad

On By In Servicenow Online Training in India

Servicenow Online Training Institute in Ameerpet Hyderabad

Servicenow Online Training Institute in Ameerpet Hyderabad

ServiceNow is a cloud-based software platform for ITSM – IT Service Management (ITSM). It helps to automate IT Business Management and consolidate a wide number of requests, processes, services and workflows of business domains. Servicenow designed based on ITIL guidelines to provide service orientation for tasks, activities, and processes.

We are providing Servicenow Online Training in Ameerpet Hyderabad. We are one of best Institute to provide Best High Quality Servicenow online training all over India. The IT Professionals and Students from India and abroad who are unable to attend regular classes can attend our Servicenow online training from their home in their convenient timings. For more details on Servicenow Online Training please call to 9290971883 / 9247461324, or drop a mail to revanthonlinetraining@gmail.com  or Whatsapp to us on : 9290971883

Servicenow Course Content

Course Duration : 30 Hrs

1. Administration

Introduction to ITIL

    • Introduction to ITSM
    • SLA’s and OLA’s

Introduction to Service-Now

    • Tool Introduction
    • Current Competitors
    • Releases
    • License Model
    • Using Wiki and Community

Tool Basic administration

    • Configure Navigation, Search and UI Options
    • Customizing Home Pages like ITIL, Self Service
    • Manage Form Layouts and list layouts
    • Adding Users to Groups
    • Granting Roles to Users
    • Introducing Applications and Modules

Core- Configuration

    • UI Policies
    • Client Scripts
    • Data Policies
    • Business Rules
    • UI Actions
    • Notifications
    • Dictionary Entries and Overrides
    • List Control and Calculations
    • Exporting the Data from Service-Now
    • Update sets imports and Exports
    • Scheduling Jobs
    • Creation of tables and Modules
    • Creating tickets and raising Requests
    • Creating SLA’s

Servicenow Reporting

    • Understand Servicenow Data model for Reporting
    • Bar Charts, Pie Charts, List Reports, Pivot Tables
    • Using scripting in Reporting
    • Scheduling Reports

Import sets

  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts

2. Development

Scripting Introduction

    • Servicenow Scripting Overview
    • Preparing to Script

Client Scripting

    • Client Scripts (g_form and g_user)
    • Client Script debugging
    • Reference Objects
    • Script Versions

Business Rules

    • Business Rules Global Objects Current and Previous
    • Debugging
    • Display business rule and dot walking
    • Glide System Validations
    • Glide record (–Query, –Aggregates)
    • Managing Events

UI Actions

    • Client UI action
    • Server UI action
    • Client Server UI Action

Script Includes

    • Classes script include
    • Glide Ajax
    • Now date time
    • Jason Object

Workflows

    • Creating Workflows on different tables
    • Approvals using workflows
    • Using Different Activities in workflows
    • Workflow Scripting

Service catalog

  • Service Catalog Introduction – Maintain ITEM, Categories and Catalogs
  • Creating Catalog Items using Variables and Variable sets
  • Design Workflows for Requested ITEM
  • Set up User Criteria

3. Integrations

  • LDAP Integration (Active Directory)
  • SSO Integration (with Active Directory and OneLogin or Okta or Centrify)
  • Email Integration
  • Web Services
  • Servicenow to Servicenow Integration

Servicenow Online Training Institute in Ameerpet Hyderabad

Servicenow Online Training Institute in Ameerpet Hyderabad

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